Frequently Asked Questions

Answers about purchasing parts:

• We are a “Salvage” yard, not a junk yard. We take time to pull the correct parts for you the first time. We are not a "U-Pull-It" yard.
• Please have you VIN (Vehicle Identification Number) in hand before you call us. This will help to answer all the questions we may have on your vehicle and will also insure that you get the correct part the first time.
• We take our time carefully pulling all parts, so it's possible you may be required to wait for a short period of time before your part will be available for either pick up, delivery or shipping.
• PLease be advised that doors do not come with trim panels, mirrors or switches. These are sold separately and can be switched over from your vehicle.
• We kindly request that you prepay for any and all items before we remove them from the vehicle of choice. If the part does not meet your satisfaction, we will gladly and quickly pull another one for you or give you a total refund.
• Please be patient when you call in, as we try and give every customer personal service for all their automotive needs. You may also contact us by email here.
• Speaker phones are convenient but they are very hard for us to hear you clearly on, if possible try not to use them when calling. If you do need to use them, please be patient if we have you repeat things back to us so that we make sure everything you're saying is correct.
• Please remember you are purchasing used parts, so there may be some normal wear on the item you are getting. We do try to let you know exactly what wear or if any damage is on the item you are requesting. If you prefer, we can order most parts new also. Just let us know and we can accommodate your request.